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Please note: Deposits and appointment fees are 100% non-refundable. Our notary waits up to 15 minutes past the scheduled start time before leaving for the next appointment. If the notarization cannot be completed due to the signer (missing ID, wrong documents, signer unavailable, etc.), the full amount is owed. The sole exception: cancel or reschedule at least 2 hours before the scheduled start time to receive a 100% refund. By booking, you agree to our Terms & Non-Refundable Policy.