Booking Terms & Non-Refundable Policy
The following terms apply to every appointment scheduled with Mobile Notary Houston. By booking with us — online, by phone, or by text — you agree to the policy below.
Non-Refundable Deposits & Fees
All deposits, travel fees, and agreed-upon service fees are 100% non-refundable. When you schedule an appointment, our notary reserves that time and drives to your location — that commitment is billed whether or not the notarization is ultimately completed.
1. Deposit Policy
A deposit — up to 100% of the quoted amount, or whatever amount is mutually agreed upon in writing (email, text, or booking confirmation) — may be required to secure your appointment. Deposits are non-refundable once the notary has been dispatched or the appointment time has been reserved.
2. 15-Minute Wait Rule
Our notary will wait a maximum of 15 minutes past the scheduled start time. If the signer(s) have not arrived, are not ready, or cannot be located within that window — and the notary has another appointment to reach — the notary may leave. No refund will be issued, and a new appointment (with a new fee) will be required to reschedule.
3. No-Show & Incomplete Appointments
If the notarization cannot be completed for any reason attributable to the paying party or signer(s) — including but not limited to:
- Signer is not present at the scheduled location or time
- Signer does not have a valid, unexpired government-issued photo ID
- Documents are missing, incomplete, or the wrong version
- Signer is unable or unwilling to sign, or lacks capacity to sign
- Signer refuses to proceed after the notary arrives
- Address provided is incorrect or inaccessible
— the full amount due for the appointment is owed and is non-refundable. Being prepared for the appointment is the responsibility of the paying party.
4. Rescheduling
Rescheduling is subject to notary availability and will require a new appointment fee. Previously paid deposits and travel fees are not credited toward the new appointment.
5. Agreement
By booking an appointment with Mobile Notary Houston — whether online, over the phone, or by text — you acknowledge that you have read, understood, and agree to these terms in full.
Questions before you book?